Feedback and Resolution Process
Within the reality of the schooling experience, it is recognised that, from time to time, misunderstandings, differences of opinion and situations of dissatisfaction may give rise to concerns or complaints which need to be resolved.
The effective management and resolution of complaints assists Catholic Schools Broken Bay in encouraging partnership in education through open communication about concerns, complaints, and issues. It includes supporting participation; giving opportunities for parents and members of the school community to provide feedback and constructive suggestions to schools.
Catholic Schools Broken Bay is committed to:
- Supporting a harmonious and safe environment for all students, parents / carers where issues and concerns can be raised.
- Providing a fair, efficient, and accessible complaints resolution process for positively resolving concerns in our school communities.
- Timely resolution of complaints, at the school level where possible.
For details of our Complaint Management Policy and Resolution Procedure, click here and look at our Complaints Resolution and Feedback brochure here.
Complaints and issues
Email | Cet@dbb.catholic.edu.au
The following Complaint Resolution and Feedback form can be completed to escalate a complaint to support the outcome of your concern.
Complaints of abuse and/or neglect
Email | safeguarding@dbb.catholic.edu.au
If your complaint alleges a child/ren are at risk from abuse, harm or neglect by an adult or another child, report the complaint immediately to Catholic Schools Broken Bay Safeguarding team on via email.
Such matters can also be reported directly to NSW Police.
Send us a Message
Please complete the form below and we will get back to you as soon as possible.